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Detailed Involvement
Through my
work experience, I have actively participated in a wide range of
opportunities, and these have provided me with the following:
q Large
variety of Computerised Digital Switch installation, and expansions.
q Indepth Digital Switch Office Data Management
and experience.
q Developed a variety of Digital Switch cutover
strategies.
q Set up
Office Data Centralisation for Telecom's Digital Switch Network in
Hamilton.
q Installed and supported National Office Data
Administration System (NODAS).
q Several Management and Team Leader
Positions.
q Active
part in Telecom's Digital Switch software and hardware support, and referral
to Vendor (NEC) of faults.
q Active
part in Vendor negotiations and Operational Review meetings, where I have been
representing Telecom NZ Ltd.
q Team
Leadership and Team Management that have driven large amounts of automation
and efficient, effective handling of faults with a high level of process and focus on
customer service.
q System
development, especially on Internet and Citrix based systems providing
centralised database management for my customers.
q Responding and resolving faults and being
available for continuing developments that customers request to further
improve their service.
q Built,
Implemented, Migrated a full ITIL based Fault Management System into the
Alcatel-Lucent NOC.
q Lead
the operational implementation of Carrier Class VoIP Network into
Alcatel-Lucent NOC.
q Built
and Managed my own company, with range of support contracts and regular
developments for clients.
Significant
items of involvement.